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Dr. Mortenson takes us from unskillful behavior to skillful behavior in this talk focusing on the Personal Shadow and projecting it onto other people. Steve Mortenson is a professor of Communication at the University of Delaware. His teaching and research focus on skillful communication, emotional management, and effective leadership.
As he says: "When we are set off we lose our personal power (...) We lose the skill and power to not do and say things we gonna regret later".
This speech is also addressing an extremely important aspect of saying 'No' in a polite and composed way.
Please dedicate 15 min to watch this video. It will equip you with the powerful realization that can affect in a very positive way all your interpersonal interactions: at work, at home, in society.